What I Read This Week...
Open AI is still being talked about at the dinner table, CX coming into focus during the Holiday Season, and why having a CX plan actually matters
Even your grandma is reading about Sam Altman and his departure and reemergence at Open AI. Right on time for Thanksgibing, the AI world brought up the most drama possible, I have your TLDR below, and also a great encapsulation of what CX means during the Holidays in 2023.
The Drama is HERE
https://www.washingtonpost.com/technology/2023/11/20/openai-sam-altman-ceo-oust/
Why your company needs a CX Plan
Customer Loyalty in 2023
Holiday CX Shopping Guide
If you missed it this week!
Preparing Your Support Team for Year-End Challenges
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As the year draws to a close, businesses face a flurry of year-end challenges. Amidst the hustle and bustle, support teams stand at the forefront, navigating increased customer queries, managing heightened expectations, and ensuring seamless service delivery. To sail through this period smoothly, it's imperative to equip your support team with robust st…